Last revised: November 29, 2018

ONLINE AND MOBILE PRIVACY POLICY

If you have entered this website from the European Union or Norway, Iceland or Liechtenstein, please click here to read important rights about your personal data.

Last Revised: November 28, 2018

WorkAnswers is wholly owned and operated by Scherzer International Corporation, with a registered office at 21650 Oxnard Street, Suite 300, Woodland Hills, CA 91367, USA. We are committed to protecting your personal information and your right to privacy. Because we gather information about you, you need to know:

  • The kinds of information we collect and why we collect it;
  • How we use that information; and
  • How you can update that information or limit or control how it is used.

This privacy policy (“Privacy Policy”) describes how WorkAnswers may collect, use and share the information you provide when visiting our websites or using our services, including your personal information. The term “Services” applies to this website, together with any related subsites, sub-domains, mobile and software applications, features or associated content (collectively, “our websites”). For purposes of this Privacy Policy, the terms “we,” “us” and “our” refer to WorkAnswers and “you” refers to you, as the visitor or user of our Services.

We created our Privacy Policy with the intention that it would be easily accessible and understandable, but if you’re not familiar with any of the terms used or have any questions, contact us at privacy@scherzer.com.  Your privacy matters to us, so whether you are just visiting our website, are new to our Services, or a regular user, it is important that you take the time to carefully read the Privacy Policy, so you can understand our practices as they relate to your information.

We will ask for your consent before using your information in any manner and for any purpose other than as described in this Privacy Policy.

INFORMATION WE MAY COLLECT FROM YOU

We collect information to provide better Services to all visitors and users of our website. This helps us determine what type of content, products and Services are of the most interest and relevance to you. “Personal data or personal information” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, store and process the following data about you:

Information you give us. You may give us information about you by interacting with our websites, such as filling in forms or by corresponding with us by phone, email or otherwise. This includes information you provide when you request a quote, place an order for our products or services, subscribe to our database, and when you give us feedback or report a problem with our websites. The information you give us may include your name, address, billing address, email address and phone number, username, password or similar identifier, your title, company name, country, and payment and credit card information, identification documents, among other information.

Information we collect from your use of our Services. This information relates generally to what content you view, and the products and Services you use that we and our third-party providers offer. This information includes:

(i) Device Information. We collect information about the devices you use to access our Services, such as hardware settings, browser type, browser language, the date and time of your request and referral URL.

(ii) Log Information. When you use our Services, we automatically collect and store certain information in server logs, including the following:

(a) details about how you have used our Services, such as your search queries;

(b) your IP address, which is the number assigned to an internet connected device such as a tablet or smartphone and used to identify the geographic location of that device; and

(c) cookies that may uniquely identify your browser and collect information about how you interact with our Services, as well as help us identify problems such as error messages from certain pages. A cookie is a small file containing a string of characters that is sent to your computer or other device when you visit our websites. When you visit any time thereafter, the cookie allows our websites to recognize your browser and to store information about your user preferences and other personal information.

(iii) Location information. When you visit our websites, we may collect and process information about your actual location. We use various technologies to determine location, including IP address.

(iv) Local storage. We may collect and store information (including personal information) locally on your device, using mechanisms such as browser web storage (including HTML 5), which allows for data to be stored on a browser even after the browser has been closed and the reopened, and application data caches, which allow for data to be stored on your device, enabling an application to run without an internet connection and to load content faster.

(v) Collection and storage technologies. We and our partners use various technologies to collect and store information when you access our websites, and this may include using cookies or other technologies to identify your browser or device. We also use these technologies to collect and store information when you access our websites and interact with the content, products and Services we offer.

Information we collect about you. We may retain a record of your correspondence with us, your interests, preferences, feedback and survey responses, and details of any transactions you carry out through the website (including details about payments to and from you and other details of products and Services you have purchased from us). We may also collect marketing and communications data, including your preferences in receiving marketing from us and our third parties and your communication preferences.

Regarding each of your visits to our websites, we may automatically collect the following information:

Technical information. This includes the IP address used to connect your computer to the internet, your login information, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the website;

Information about your visit. This includes the full URL clickstream to, through and from our website (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

INFORMATION WE RECEIVE FROM OTHER SOURCES

We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment, services, analytics providers, search information providers) and we may receive information about you from them.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data because this data does not directly or indirectly reveal your identity. For example, we may aggregate the information we collect about how you use our website, products and services to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

USES OF YOUR INFORMATION

We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances:

  • Where you have given us your consent.
  • Where we need to perform any of our Services that you have requested, and we have agreed to provide.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

In particular, we will use your information when you choose to (i) subscribe to any of our electronic newsletters; (ii) receive “special offers” from us and our providers; (iii) submit questions or comments in response to content on our websites; or (iv) purchase products or Services offered on our websites.

In each of those instances you will be asked to provide, and we will collect and store, certain personal information such as email address, zip code, telephone number, and in some instances information about your business. In the case of purchases, we will also collect and store additional information about those purchases, including titles purchased, quantity and dates of purchases, the method of payment, and other information provided such as billing and delivery addresses (if different).  By providing that information, you acknowledge and consent that it can be used by us and our various providers to send you promotions and other communications concerning business opportunities, products or Services. You can remove yourself from any such electronic newsletters and otherwise stop receiving any further promotions and other commercial communications by following the “unsubscribe” directions included with each newsletter or, in all of the above instances, by sending an email with the word “unsubscribe” in the subject line to privacy@scherzer.com.

We may use the name you provide for your WorkAnswers profile across all the Services we offer that require a WorkAnswers account, which is where the information you provide is maintained. In addition, we may replace past names associated with your WorkAnswers account, so that you are represented consistently across all our Services.

When you contact WorkAnswers, we retain a record of your communications to help solve any issues you might be facing, or to maintain a record to assist with legal claims. We will keep these records for a period of no more than seven years. Provided you have consented thereto, we may use your email address to inform you about the products and Services offered on our websites, such as letting you know about upcoming changes or improvements.

We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our Services. You can reset your browser to reject all cookies or to indicate when a cookie is being sent. But you need to know that you may not be able to access or use some features and Services on our website without cookies. A pixel tag is a type of technology which is placed on a website or within an email and used for the purpose of tracking activity on a website and is often used in combination with cookies.

We do not track our users across third-party websites and thus do not respond to Do Not Track (“DNT”) signals. However, some third-party websites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, certain website browsers allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.

PRIVACY AND CHOICE

Our goal is to be clear about what information we collect, so that you can make meaningful choices about how that information is used. You may set your browser in its “options” or “preferences” feature to warn you before accepting cookies or to disable all cookies entirely. However, as noted herein, it is important to understand that many of the Services we provide on our websites may not function properly if your cookies are disabled.

OUR WEBSITE IS NOT INTENDED FOR MINORS AND WE DO NOT KNOWINGLY COLLECT DATA RELATING TO MINORS

WorkAnswers does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register to use our Services. No one under age 18 is allowed to provide any personal information to WorkAnswers. If we learn that we have inadvertently collected personal information from anyone under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about anyone under age 16, please contact us at privacy@scherzer.com.

WHERE WE STORE THE INFORMATION

The data that we collect from you is securely stored in the United States, in our offices in California and Ohio, and at a back-up site in Nevada. Your data may also be processed by our suppliers. Such suppliers may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support Services.  If we need to transfer your information to a destination outside of the United States, we will ask for your written consent before doing so. Otherwise, by submitting your information, you agree to the transfer, storing or processing of your information.

THE INFORMATION YOU SHARE

Our Services allow visitors to share information with others, such as comments on editorial content and information shared via social media. When you share information, it may as a result become accessible to others, through such mechanisms as search engines. We cannot be responsible for how others with whom you may share information may use that information.

UPDATING YOUR PERSONAL INFORMATION

It is our policy that, whenever you visit our Services, you should be able to access your personal information, which is information identifying you such as name, email address, billing information or any other information which can reasonably be expected to identify you. If that information is incorrect, we try to provide you ways to update it quickly or to delete it – unless we must keep that information for legitimate business or legal purposes, in which case it will be retained for the periods specified in this Privacy Policy. When updating your personal information, we may ask you to verify your identity before we can act on your request.

If allowed under applicable law, we may reject requests that are unreasonably repetitive, require disproportionate technical effort, or would be extremely impractical.

Where we can provide information access and correction, we will do so at no cost to you, except where it would require a disproportionate effort. We aim to maintain our Services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our Services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

INFORMATION WE SHARE

We do not share personal information with companies, organizations and individuals outside of WorkAnswers unless one of the following circumstances applies:

  • We will share personal information with companies, organizations or individuals outside of WorkAnswers when we have your opt-in or other consent to do so;
  • We will share personal information with companies, organizations or individuals outside of WorkAnswers if we have a good-faith belief that access, use, preservation or disclosure of that information is reasonably necessary to:
  • comply with applicable law, regulations, legal process or enforceable governmental request;
  • enforce any of our applicable Terms of Service including any potential violations;
  • detect, prevent, or otherwise address fraud, security or technical issues; or
  • protect against harm to the rights, property or safety of users of our websites or Services, as well as the general public and WorkAnswers as required or permitted by law.
  • We may share personal information with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by WorkAnswers about our Services’ users is among the assets transferred.
  • We may share your information publicly and with our partners such as third-party content providers or connected sites, but in a manner which does not reveal your personally-identifiable information and which is aggregated with other user information to show usage of WorkAnswers and third-party products and Services and trends based on such categories as age, gender, geographical origination and other demographic characteristics.

THE PROTECTION OF YOUR INFORMATION

We work hard to protect the information provided by, or collected about, the users of our websites, from unauthorized access, or alteration, disclosure or destruction. In particular:

  • We encrypt much of that information using SSL;
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to our systems and the information collected and stored there;
  • We restrict access to personal information to those of our employees, contractors and agents, who need to know that information to process it for us, who are subject to the obligation of strict confidentiality as relates to that information, and who will be subject to discipline, including termination, if they violate that obligation.

SCOPE OF OUR PRIVACY POLICY

Our Privacy Policy applies to all the Services offered through WorkAnswers; however, our Privacy Policy does not apply to (i) services offered by other companies or individuals on non-WorkAnswers websites or applications, including any such websites or applications which may be referenced on or linked from our websites; and (ii) the information collected by, and information practices of, other companies, organizations or individuals, who provide editorial or other content, or any of the products or Services offered on our websites, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

HANDLING COMPLAINTS FROM OUR SERVICES USERS AND REGULATORY AUTHORITIES

We regularly review our compliance with this Privacy Policy and with all industry-recommended best practices, as well as applicable laws and regulations. When we receive a formal written complaint, we will contact the person who made the complaint to follow up. This is without prejudice to your right to launch a claim with your local data protection supervisory authority. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with the users of our Services directly.

California Residents.

California residents may choose to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes or choose to opt out of such disclosure. Our policy is not to disclose personal information collected online to a third party for directing marketing without your approval. To make a request or to opt out at any time, please contact  privacy@scherzer.com or the physical address provided below.

Privacy Policy Revisions and Updates.

Our Privacy Policy may be revised from time to time, in which case the Privacy Policy you view will be the most current version and the date of the latest such revision will be identified at the beginning of this Privacy Policy.

Contacting Us.

If you have any questions, concerns or suggestions about this Privacy Policy, you may contact us at privacy@scherzer.com  or at the following address: Scherzer International Corporation, Attn: WorkAnswers Privacy Policy Coordinator, 21650 Oxnard Street, Suite 300, Woodland Hills, CA 91367.