How Small Businesses Are Using AI

AI images of a small office in an urban area

Small businesses are using AI in a variety of ways to improve their operations, save time, and decrease costs [1]. Here are some key areas where AI is being utilized: 

  1. Cybersecurity and Fraud Management: Over half of business owners use AI for cybersecurity and fraud management [1]. 
  2. Customer Service: Businesses are turning to AI to improve customer service. This includes the use of AI-powered chatbots for instant messaging [1]. 
  3. Content Production: One in three businesses plan to use AI to write website content, while 44% plan to use AI to write content in other languages [1]. 
  4. Internal Communications: Nearly half (46%) of business owners use AI to craft internal communications [1]. 
  5. Customer Relationship Management (CRM): AI is used in CRM to improve customer relationships [1]. 
  6. Inventory Management: AI is also used in inventory management [1]. 
  7. Product Recommendations: AI is leveraged for product recommendations [1]. 
  8. Accounting: AI is used in accounting to automate tedious work [2]. 
  9. Recruitment and Talent Sourcing: AI is used in recruitment and talent sourcing [1]. 
  10. Marketing and Sales: AI is used in marketing and sales to improve content quality and craft prospecting messages [2]. 

                    It’s important to note that while AI can bring many benefits, there are also concerns about over-dependence on technology [1]. Therefore, when choosing AI tools, businesses should consider factors such as budget, specific business needs, ease of implementation, scalability, and ability to integrate with current systems and technology [4]. 


                    1. How Businesses Are Using Artificial Intelligence In 2024 
                    2. The 10 Best AI Tools for Small Businesses and How to Use Them 
                    3. How Small Businesses Can Use AI Tools – Investopedia 
                    4. Artificial Intelligence for Small Business: The Complete Guide 
                    5. AI for Small Business: 14 Tools and 7 Strategies | Birdeye